What types of products does Travynex sell?
Travynex specializes in premium travel gear, including backpacks, luggage organizers, travel accessories, safety gadgets, portable essentials, and comfort-enhancing travel tools designed to make every journey easier and more organized.
How long does shipping usually take?
Most orders are processed within 1–2 business days. Standard delivery typically takes 5–10 business days depending on your location. You will receive tracking information as soon as your order ships.
Can I return an item if I’m not satisfied?
Yes. Travynex accepts returns within 30 days of delivery as long as the item is unused, in its original packaging, and in sellable condition. For more details, please review our Refund & Returns Policy.
What should I do if I receive a damaged or incorrect product?
If your product arrives damaged, defective, or different from what you ordered, contact us immediately at info@travynex.store
with photos or videos of the issue. We will arrange a replacement or refund at no additional cost.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error—such as receiving a defective, damaged, or incorrect item. In those cases, Travynex covers all return and replacement costs.
Do you offer exchanges for different sizes or colors?
Yes. If you need to exchange an item for a different size, model, or color, contact us before sending it back. Exchanges depend on product availability. If the requested item is unavailable, we will offer a refund.
How can I contact Travynex customer support?
You can reach out anytime via email at info@travynex.store
. Our support team responds promptly to assist with orders, inquiries, returns, or product recommendations.
