At Travynex, we prioritize your satisfaction and aim to provide high-quality travel gear that enhances every journey. This Refund & Returns Policy explains how returns, refunds, and exchanges are handled for purchases made on https://travynex.store/. By placing an order with us, you agree to the guidelines outlined below.
Eligibility for Returns
We accept returns for most travel gear products within 30 days of delivery, provided the item meets our return conditions. To qualify for a return, the product must be unused, in its original packaging, and in the same condition as received. Items that show signs of wear, misuse, or damage caused by the customer will not be eligible. Certain items such as personal-use accessories, hygiene-sensitive products, clearance items, or customized gear may not qualify for return due to safety and hygiene considerations. Please review product descriptions carefully before purchase.
Return Process
To initiate a return, please contact us at info@travynex.store with your order number, item name, and a brief explanation of the issue. Our support team will review your request and provide return instructions along with the designated return address. Customers are responsible for shipping costs associated with returning an item unless the return is due to our error, such as receiving the wrong product or a defect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.
Refund Approval & Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider. Refunds are issued for the cost of the product only and do not include original shipping fees unless the return is a result of our mistake. If your refund is delayed beyond the expected processing time, we encourage you to contact your bank and then reach out to our team for support.
Damaged, Defective, or Incorrect Products
If you receive an item that is defective, damaged, or different from what you ordered, please contact us at info@travynex.store within 7 days of delivery. To speed up the resolution process, include clear photos or videos of the issue. After verification, we will offer a replacement, exchange, or full refund at no additional cost to you. At Travynex, we take product quality seriously and aim to resolve such issues promptly.
Exchanges
If you want to exchange an item for a different size, color, or model, please contact us before sending the product back. Exchanges are subject to product availability, and customers are responsible for return shipping unless the exchange relates to a defective or incorrect item. If the desired item is unavailable, we will process a refund instead.
Non-Returnable Items
Some products cannot be returned due to health, safety, or customization reasons. These include opened personal-use items, customized travel accessories, gift cards, digital products, and clearance or final-sale items. We encourage customers to read product descriptions carefully before completing a purchase.
Contact Information
For questions about refunds, returns, or exchanges, you may contact our customer support team at info@travynex.store. We are committed to helping you have a smooth and positive shopping experience at Travynex.
